Membership Booking Policies

1. Membership Commitment

All memberships require a minimum commitment of three (3) consecutive months from the date of initial enrollment.

By signing up, the member agrees to complete the full 3-month term regardless of usage.

2. Membership Benefits

Membership does not include general access to the physical studio space.

Membership benefits include:

50% off production rentals

15% off Department-hosted events

Access to workshops and events hosted or sponsored by The Department

Exclusive discounts with partner businesses

All benefits are subject to availability and may change at any time.

3. Billing & Payment

Memberships are billed on a recurring monthly basis.

Payments are automatically charged to the card on file on the same date each month.

Members are responsible for keeping payment information up to date.

Failure to process payment may result in:

Suspension of membership benefits

Additional fees or collections for unpaid balances

4. Cancellation Policy

Memberships may be canceled after the initial 3-month commitment period.

Cancellation requests must be submitted at least 7 days prior to the next billing date.

Requests must be submitted via [your official method: email, portal, etc.].

If cancellation is submitted less than 7 days before billing:

The next billing cycle will still be charged

Membership will remain active through that period

5. Early Termination

Memberships cannot be canceled during the initial 3-month commitment period.

If a member stops using the membership before the term ends, they are still responsible for all remaining payments within the 3-month period.

6. Pause Policy

Members may request to pause their membership once every 6 months.

Pauses may last up to 30 days maximum.

Pause requests must be submitted at least 7 days before the next billing date.

Membership benefits are not active during the pause period.

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7. Reactivation Fee

If a membership is canceled and later reactivated, a $25 reactivation fee will apply.

The Department reserves the right to modify pricing or benefits upon reactivation.

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8. Active Membership Requirement for Discounts

Membership discounts and benefits apply only when a member is actively enrolled and in good standing at the time of booking and at the time of the scheduled service.

If a member books a production rental or event using membership benefits but does not have an active membership during the booking month, The Department reserves the right to:

Cancel the booking, or Adjust the booking to the full non-member rate, or

Require payment for the applicable membership month to reinstate discounted pricing.

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The selected resolution will be at the sole discretion of The Department.

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9. Refund Policy

All payments are non-refundable, including:

-Partial billing periods

-Unused benefits

-Failure to utilize membership perks

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10. Chargebacks & Payment Disputes

By enrolling, the member agrees:

-Not to initiate a chargeback without first contacting The Department to resolve the issue

-That all charges made in accordance with these terms are authorized

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If a chargeback is initiated:

-Membership benefits will be immediately revoked

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The member is responsible for:

-The original charge

-Any associated dispute or processing fees

The Department reserves the right to pursue collection of unpaid balances

11. Modifications

The Department reserves the right to:

-Update membership benefits

-Adjust pricing

-Modify these Terms & Conditions at any time with reasonable notice

12. Agreement

By purchasing a membership, the member acknowledges that they:

Have read and understood these Terms & Conditions

Agree to be bound by them